Frequently Asked Questions

Everything you need to know about your Relaxo shopping experience.

How can I track my Relaxo order?

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track it directly through the 'My Orders' section on our website.

What is the return policy for footwear?

We offer a 15-day return policy for unused products in their original packaging. Please ensure the tags are intact to qualify for a full refund or exchange.

Are Relaxo products covered by a warranty?

Yes, we provide a limited manufacturing warranty against defects. Please refer to the specific product page or contact our support team for details regarding your pair.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most pin codes across India.

How do I find the right size for my feet?

Each product page includes a detailed size chart. We recommend measuring your foot length in centimeters and comparing it to our guide for the most accurate fit.

How long does shipping usually take?

Standard shipping typically takes 3 to 7 business days depending on your location. Delivery times may vary for remote areas or during peak festive seasons.